Can I exchange my product for a different one?
- product can only be returned if it’s defective, shipped in error, or recalled. Products eligible for return may be returned by connecting with our Customer Care Centre via our contact page for an online return. For products shipped in error, only unopened products that have no signs of visible tampering may be returned with a receipt.
Can I return a product after I've opened the package?
No, with the exception of recalled or defective product. For those products shipped in error, only unopened products that have no signs of visible tampering may be returned with a receipt.
If I don't like the experience of the product, can I return it?
No.
If my product is defective, can I return it?
Products are considered "defective" and may be eligible for a refund if they are expired, mouldy, or damaged in transit. See 'How do I return a product?' for more information.
Cannabis seeds which are not feminized or are unsuccessfully cultivated will not be eligible for a return on the basis that they are “defective”.
How do I return a product?
All sales are considered final sale with the exception of the following three conditions:
• Defective products (expired, mouldy, damaged in transit)
• Products shipped in error (incorrect product shipped, over/under shipment, product not received)
• Recalled products
If a product has been found to be defective, shipped in error, or recalled, you may be eligible for a refund.
Connect with our Customer Care Centre by sending us an email at customercarecentre@bcldb.com to request a return and provide the following information:
1. Reason for return
2. Order number
3. Product description
4. Lot number
5. Photo of the product
Please note: returns are not final until they have been received, and evaluated by our warehouse team. If the return is deemed ineligible, the shipping fee will not be refunded and the item(s) will not be returned or refunded.
How long do I have to return a cannabis product after I purchase it?
Cannabis products may only be returned if they are defective, shipped in error, or recalled. With the exception of recalls, returns must be requested within 15 days of the delivery date.
How long do I have to return a cannabis accessory after I purchase it?
For purchases online, the return period is 15 days to return accessories with a receipt. The product must be unopened and in its original packaging.
How long does it take to receive a refund?
- receipt at the warehouse, products are assessed for refund eligibility. If deemed eligible, returns will be processed the following business day.
If I return a product, how will my payment be refunded?
- refund will be made to the original method of payment.
What will happen to my product after I return it?
If your product (accessory) is considered saleable and has not been tampered with, it may be restocked. All other returns (cannabis) will be safely destroyed.
